Returns & Exchanges

At Cold Hollow Cider Mill, we strive for 100% satisfaction with our Vermont specialty foods; however, due to the perishable nature of our cider and baked goods, returns are handled on a case-by-case basis to ensure quality and safety.

Return Process

• 1.
  Contact Our Team

  If your order is damaged or incorrect, please email our customer service team within 48 hours of delivery with your order number and photos of the items.

• 2.
  Review and Approval

  Our quality assurance team will review your request to determine if a replacement or refund is appropriate based on the condition of the food products received.

• 3.
  Return Shipping

  For non-perishable gift shop items, we will provide a return shipping label; please note that fresh cider and cider donuts cannot be returned once opened.

• 4.
  Refund Processing

  Once your claim is approved, a refund will be issued to your original payment method within 5-7 business days, or a fresh replacement will be shipped at no extra cost.